New github issue templates
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3d-gussner
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---
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name: Bug report
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about: Create a report to help us improve
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title: "[BUG]<Enter comprehensive title>"
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labels: bug
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assignees: ''
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---
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<!--
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Please, before you create a new bug report, please make sure you searched in open and closed issues and couldn't find anything that matches.
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-->
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**Printer type** - [e.g. MK3S, MK3, MK2.5S, MK2.5, MK2S, MK2]
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**Printer firmware version** - [e.g. 3.8.1, 3.8.1-RC1, ...]
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**MMU upgrade** - [e.g. MMU2S, MMU2, MMU1]
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**MMU upgrade firmware version** - [e.g. 1.0.6, 1.0.6-RC2, ...]
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**SD card or USB/Octoprint**
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Please let us know if you print via SD card or USB/Octoprint
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**Describe the bug**
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A clear and concise description of what the bug is.
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**To Reproduce**
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Please describe steps to reproduce the behavior.
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**Expected behavior**
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A clear and concise description of what you expected to happen.
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**G-code**
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Please attach a G-code. This will make it easier for us to replicate the error.
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**Video**
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Please attach a video. It usually helps to solve the problem.
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name: Bug report
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description: File a bug report
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title: '[BUG] '
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labels:
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- bug
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body:
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- type: markdown
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attributes:
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value: |
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Before you create a new bug report, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page. If it does, comment there. Even if it's closed, we can reopen it based on your comment.
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- type: dropdown
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id: printer_model
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attributes:
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label: Printer model
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description: Enter the printer model(s) where you encountered the issue
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placeholder: 'MK3S/+, MK3, Mk2.5S, MK2.5'
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options:
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- MK3S/+
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- MK3
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- MK2.5S
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- MK2.5
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validations:
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required: true
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- type: dropdown
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id: mmu_model
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attributes:
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label: MMU model
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description: Enter the MMU model(s) where you encountered the issue
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placeholder: 'MMU3, MMU2S'
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options:
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- MMU3
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- MMU2S
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- None
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validations:
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required: true
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- type: input
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id: firmware_version
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attributes:
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label: Firmware version
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description: |
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If you're using a custom firmware (not downloaded from Prusa), please note that!
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placeholder: '3.14.0, 3.12.0-RC1, 3.14.0 and 3.0.2...'
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validations:
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required: true
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- type: input
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id: optional_upgrades
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attributes:
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label: Upgrades and modifications
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description: 'If your printer has upgrades or was modified, please note that! If not, please write None or leave blank.'
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placeholder: |
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None, filament runout sensor (Mini), custom extruder/hotend (which), ...
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- type: dropdown
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id: printing_from
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attributes:
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label: Printing from...
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options:
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- SD Card
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- PrusaLink
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- PrusaConnect
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- OctoPrint
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- Other host software
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validations:
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required: true
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- type: textarea
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id: description
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attributes:
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label: Describe the bug
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description: Write a concise description of the bug.
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validations:
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required: true
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- type: textarea
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id: reproduction
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attributes:
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label: How to reproduce
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description: |
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If you are able to reproduce the issue - meaning that you can trigger it yourself by following certain steps - please describe the step-by-step process in as much detail as possible!
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- type: textarea
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id: expected_behavior
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attributes:
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label: Expected behavior
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description: |
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If the printer did something unexpected, or if the procedure is missing a step that would resolve the issue, please provide a step-by-step process of how it should behave.
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- type: textarea
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id: files
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attributes:
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label: Files
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description: |
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Provide at least one of these (ideally as many as you can) to help developers track down the bug.
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*To upload files, compress them into a .zip file and drag them to the text area to upload.* Images and videos can be uploaded directly.
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- **gcode** file
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- **3mf project** which includes the model and printer settings
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- **video** or **photos** of the issue happening
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**Crash dump: Do not share the file publicly**, as the crash dump contains a raw snapshot of the printer's memory and may include unencrypted sensitive information.
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Please send the crash dump file to Prusa by emailing it to reports@prusa3d.com and referencing this issue. Sharing this file is important and helps us investigate the bug.
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---
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name: Community
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about: Related to "Community made" features
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title: "[Community made] <Enter comprehensive title>"
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labels: community_made
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assignees: ''
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---
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Prusa Research will NOT follow up these issues!
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The maintainers of the "Community made" feature should/will react.
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Please, before you create a new "Community made" ticket, please make sure you searched in open and closed issues and couldn't find anything that matches.
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**Which Community made feature do you want to address?**
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**What is your request/question/suggestion?**
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name: Community
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description: Related to "Community made" features
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title: '[Community made] '
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labels:
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- community_made
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body:
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- type: markdown
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attributes:
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value: >
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Prusa Research will NOT follow up these issues!
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The maintainers of the "Community made" feature should/will react.
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Please, before you create a new "Community made" ticket, please make sure you searched in open and closed issues and couldn't find anything that matches.
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- type: textarea
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id: which_community
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attributes:
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label: Which Community made feature do you want to address?
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validations:
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required: true
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- type: textarea
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id: What_about_community
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attributes:
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label: What is your request/question/suggestion?
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validations:
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required: true
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contact_links:
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- name: Do you need Support?
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url: https://help.prusa3d.com/article/customer-support_2287
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about: If you are not sure whether what you are reporting is a bug, please contact our support team first. We are providing full 24/7 customer support.
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- name: Knowledge Base
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url: https://help.prusa3d.com/
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about: We have a comprehensive help documentation that could be helpful for troubleshooting.
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- name: Prusa Forum
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url: https://forum.prusa3d.com/
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about: Please get in touch on our Prusa Forum! (Not an official support channel)
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blank_issues_enabled: false
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---
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name: Enhancement
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about: Suggest an idea for this project
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title: " [ENHANCEMENT]<Enter comprehensive title>"
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labels: enhancement
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assignees: ''
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---
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Please, before you create a new feature request, please make sure you searched in open and closed issues and couldn't find anything that matches.
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Enter what type of printer or upgrade the enhancement applies to.
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**Printer type** - [e.g. MK3S, MK3, MK2.5S, MK2.5, MK2S, MK2]
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**MMU Upgrade** - [e.g. MMU2S, MMU2, MMU1]
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**Is your enhancement related to a problem? Please describe.**
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A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
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**Describe the solution you'd like**
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A clear and concise description of what you want to happen.
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name: Enhancement
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description: Suggest an improvement of the existing functionality
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title: '[ENHANCEMENT] '
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labels:
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- enhancement
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body:
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- type: markdown
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attributes:
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value: |
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Before you create a new enhancement, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page.
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- type: checkboxes
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id: printer_model
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attributes:
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label: Printer model
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description: Enter the printer model(s) where you would like this enhancement
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placeholder: 'MK3S/+, MK3, MK2.5S, MK2.5'
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options:
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- MK3S/+
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- MK3
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- MK2.5S
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- MK2.5
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validations:
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required: true
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- type: textarea
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id: description
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attributes:
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label: Describe the enhancement
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description: How would this enhancement improve your experience? Do you have a specific use case where this enhancemnet is especially needed?
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validations:
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required: true
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- type: textarea
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id: expected_functionality
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attributes:
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label: Expected functionality
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description: |
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Describe the way the enhancement would change existing functionality. You can also describe it in a step-by-step basis if applicable.
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---
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name: Feature request
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about: Suggest an idea for this project
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title: "[FEATURE REQUEST]<Enter comprehensive title>"
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labels: feature request
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assignees: ''
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---
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Please, before you create a new feature request, please make sure you searched in open and closed issues and couldn't find anything that matches.
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If it makes sense, enter what type of printer or upgrade the feature request applies to.
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**Printer type** - [e.g. MK3S, MK3, MK2.5S, MK2.5, MK2S, MK2]
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**MMU Upgrade** - [e.g. MMU2S, MMU2, MMU1]
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**Is your feature request related to a problem? Please describe.**
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A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
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**Describe the solution you'd like**
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A clear and concise description of what you want to happen.
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name: Feature request
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description: Suggest new functionality
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title: '[FEATURE REQUEST] '
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labels:
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- feature request
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body:
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- type: markdown
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attributes:
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value: |
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Before you create a new feature request, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page.
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- type: checkboxes
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id: printer_model
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attributes:
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label: Printer model
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description: Enter the printer model(s) where you would like this feature
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placeholder: 'MK3S/+, MK3, MK2.5S, MK2.5'
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options:
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- MK3S/+
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- MK3
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- MK2.5S
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- MK2.5
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validations:
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required: true
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- type: textarea
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id: description
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attributes:
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label: Describe the feature
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description: How would this feature improve the printer? Are there specific use cases where this would be beneficial? Describe how you would use it.
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validations:
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required: true
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- type: textarea
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id: expected_functionality
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attributes:
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label: Expected functionality
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description: |
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Describe the way the feature would work. You can also describe it in a step-by-step basis if applicable.
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---
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name: Question
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about: What do you want to know?
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title: "[QUESTION]<Enter comprehensive title>"
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labels: question
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assignees: ''
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---
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Please, before you create a new question, please make sure you searched in open and closed issues and couldn't find anything that matches.
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**What is your question?**
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name: Question
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description: Ask a firmware specific question
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title: '[QUESTION] '
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labels:
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- question
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body:
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- type: markdown
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attributes:
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value: |
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Before you create a new question, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page.
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- type: textarea
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id: question
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attributes:
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label: Question
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validations:
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required: true
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